At CrafteRify, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple and fair return and refund process as described below.

1. Return Eligibility
   You may request a return if:

The item is damaged, defective, or incorrect
The request is made within 14 days of delivery
The product is unused, unworn, and in original packaging

2. Non-Returnable Items
   Certain items cannot be returned, including:

Products that show signs of use or damage caused by the customer
Items returned after the return period has expired
Products without original packaging or accessories

3. Refund Process
   Once we receive and inspect your returned item:

We will notify you about the approval or rejection of your refund
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method

4. Exchange Policy
   We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.
5. Shipping for Returns
   Customers are responsible for return shipping costs unless the item is defective or incorrect
   Shipping charges are non-refundable
6. Order Cancellations
   Orders can only be cancelled before they are shipped. Once shipped, they must follow the return process.
7. Contact Us
   If you have any questions about refunds or returns, please contact us:

🌐 Website: https://crafterify.com/
📧 Email: Support@crafterify.com
📍 Address: 104 Valley Acres Dr, Whiteville, NC 28472
📞 Phone: +1 281 901 1088